Got Questions? Find Your Answers Here!
We’re here to help with all your inquiries. Whether you’re curious about shipping, payments, returns, or specific product features, our FAQ has you covered. Below, you’ll find answers to common questions about bike trailers, ski sleds, and pulks. If you can’t find what you’re looking for, don’t hesitate to contact us directly.
PURCHASING HELP
No, Nordic Cab products are not available in physical stores or other online shops. Since 2019, our bike trailers, ski sleds, pulks, child carrier and other products have been sold exclusively through our own online store.
This approach allows us, as the inventors and owners, to connect directly with our customers, providing expert advice and personalized service. By selling directly, we reduce costs associated with third-party retailers and ensure the best value for our customers.
While we don’t offer local retail availability, we provide several services to ensure you have confidence in your purchase:
- Live Demos: Book a 1-on-1 online session with our team to explore the product. Ask questions, and see it in action.
- 50-Day Satisfaction Guarantee: If your product doesn’t suit your needs, you can return it within 50 days.
- Transparent Pricing: The price you see is the total price you pay, including all local taxes and VAT. There are no hidden fees.
- Fast Shipping: For orders above USD/CAD/EUR 200 (or PLN 1000), freight costs are included. All orders are delivered directly to your door via DHL Express.
Customer satisfaction is at the heart of our business. We strive to ensure every customer feels confident and supported in their decision.
Yes, we strive to deliver Nordic Cab products to customers all over the world. Our primary markets are Europe and North America, where placing an order is usually seamless. If you experience any issues while ordering from these regions, it’s likely a technical problem—please contact us for quick assistance.
For most other countries, ordering directly from our online store is also straightforward. However, due to certain political or regulatory restrictions, some locations may not be eligible for delivery.
We’re dedicated to ensuring every outdoor enthusiast can enjoy Nordic Cab. If you’re unable to place an order, get in touch with us, and we’ll do our best to find an alternative solution to get Nordic Cab products to you.
Transparent Pricing: The price you see is the total price you pay, including all local taxes and VAT. There are no hidden fees.
Fast Shipping: For orders above USD/CAD/EUR 200 (or PLN 1000), freight costs are included. All orders are delivered directly to your door via DHL Express, ensuring quick and reliable delivery.
Yes, you can book a personal live demo with Nordic Cab! During the session, one of our team members will guide you through a detailed presentation of our products.
You’ll see the bike trailer, ski sled, or pulk in action while we highlight all the key features and possibilities. The demo is fully interactive, so you can ask questions and request a closer look at specific parts of the product that matter most to you.
Our available demo hours are based on Norwegian time. We understand this may not always suit different time zones. If you need a more convenient time, contact us, and we’ll do our best to find a time that works for you.
Booking a live demo is a great way to ensure Nordic Cab is the perfect fit for your outdoor adventures.
No, there are no hidden costs. All taxes, duties, and VAT are included in the prices displayed on our website. We handle and prepay these fees, including customs, before shipping your order, so it arrives at your door 100% hassle-free.
For orders above USD/CAD/EUR 200 (or PLN 1000), freight costs are included. All deliveries are made via DHL Express, ensuring fast and reliable shipping straight to your door.
In rare cases, local customs may conduct a routine check. Typically, this is just to confirm the order, as all documentation is automatically registered when you place your order. There should never be any additional costs. If you encounter any difficulties, contact us, and we’ll resolve the issue for you.
With Nordic Cab, what you see is exactly what you pay—no surprises!
We offer a 50-day satisfaction guarantee, allowing you to return your Nordic Cab within 50 days from the date you receive it.
If you experience any problems or have concerns, please contact us before returning. In 9 out of 10 cases, we can resolve the issue and help you love your Nordic Cab as much as we do.
If you still decide to return your product, just reach out to us, and we’ll guide you through the process to make it as smooth as possible.
Refund Process
Once your return is processed, your refund will be issued through the payment service you selected when placing your order. We use only trusted payment services to ensure your refund is handled quickly and professionally.
Your satisfaction is our top priority! Let us know how we can help.
We aim to provide fast and reliable delivery. Orders are shipped from our warehouse in Norway and are typically dispatched the same day or the following working day after you place your order.
Delivery times after dispatch are as follows:
- Norway: 1–3 business days
- Europe: 2–4 business days
- North America: 3–5 business days
- South America, Asia, Africa: 3–6 business days
- Australia & New Zealand: 4–8 business days
Do You Offer Free Delivery?
Yes, we provide free delivery for orders over USD/CAD/EUR 200 ,NOK/ PLN 1000.
Is Tax and VAT Included?
Yes, all taxes, duties, and VAT are included in the prices displayed on our website. These fees are prepaid, so there are no hidden costs or surprises at delivery.
With Nordic Cab, you get fast dispatch, reliable delivery through DHL Express, and transparent pricing. Contact us if you have any questions or need assistance!
Nordic Cab products are not cheap—but they are competitively priced for the exceptional quality and functionality they deliver.
We achieve this by adopting a direct-to-consumer sales model, selling exclusively through our online store. By eliminating middlemen and retail markups, we reduce costs and pass the value directly to our customers.
Additionally, we control the entire manufacturing process. This ensures optimal production efficiency while maintaining the highest standards of quality. Our focus is on delivering durable, high-performance products that provide true value to outdoor enthusiasts and families.
At Nordic Cab, competitive pricing doesn’t mean cutting corners—it means investing in quality, innovation, and customer satisfaction. Let us help you discover why Nordic Cab is worth it.
Our approach is to always offer the Nordic Cab Explorer at the best possible price year-round. We don’t rely on frequent discount periods or sales because we believe in providing stable and competitive pricing at all times.
By selling directly through our online store and eliminating intermediaries, we can consistently offer a high-quality product at a price that reflects its value. This means you don’t have to wait for special sales or promotions—our best price is available to you whenever you’re ready.
That said, we occasionally offer discounts on accessories or equipment during seasonal sales. To stay informed about these events, we recommend subscribing to our newsletter. Not only will you be the first to know about any special offers, but you’ll also receive tips, inspiration, and advice on how to use and maintain your Nordic Cab.
The Nordic Cab Explorer stands out as a market leader for its versatility, comfort, and safety. Here’s why it’s the ultimate choice for families:
- Exceptional Comfort
- Fully Reclining Seat: The Explorer is the only multi-purpose trailer and ski sled/pulk with a seat that can recline completely flat, ensuring flexibility and comfort for your child.
- Spacious Interior: With a seat-to-ceiling height of 71 cm (28 inches), it accommodates children up to 6–8 years old comfortably.
- Superior Storage and Materials
- Ample Storage: Large compartment behind the seat for essentials during outings.
- High-Quality Construction: Durable, Norwegian-made product with excellent access to accessories and spare parts.
- Award-Winning Design
- Test Winner: The Nordic Cab Explorer has been recognized as a test winner for its exceptional performance as a ski sled / pulk, making it the top choice for winter adventures.
- Built to Withstand the Elements
- Winter-Ready: Exceptional insulation for use as a sled, stroller or bike trailer during colder months.
- Extreme Durability: Materials are tested to perform in temperatures as low as minus 25°C (-13°F).
- Unmatched Versatility
- Multifunctional Use: Serves as a bike trailer, ski sled/pulk, stroller, jogger, and hiking companion.
- Cargo Mode: Easily converts into a pure cargo trailer, perfect for transporting goods when not in use for children.
- Safety First
- Integrated Safety Wire: A built-in safety wire runs along the bike arm for added security when used as a bike trailer.
- EU Standards Compliance: Meets all safety requirements for bike trailers, ensuring peace of mind for your family.
The Nordic Cab Explorer offers a unique blend of features, making it a standout choice for families who value quality, versatility, and safety. Whether you’re biking, skiing, hiking, or strolling, the Explorer is ready to support your adventures for years to come.
If you’ve purchased a used bike trailer, ski sled, or pulk, determining the year of manufacture can be important for compatibility, accessories, and spare parts. We’ve created a comprehensive guide to help you identify your model and its manufacturing year.
Read our guide to identifying used models here.
This page also offers tips on buying used trailers and ensuring they meet your needs.
Purchasing a second-hand Nordic Cab is a great way to support reuse, sustainability, and new families. Our goal is to keep as many of our products in use as possible, ensuring they provide value for years to come.
Why Choose a Second-Hand Nordic Cab?
- Long Lifespan: Nordic Cab trailers and ski sleds are built to last with durable materials and a solid design.
- Spare Parts and Accessories: Parts and accessories, especially for the Explorer model, are widely available, making it easy to maintain and customize.
- Sustainability: By buying second-hand, you contribute to reducing waste and extending the life of these versatile products.
For more information on the differences between models and our recommendations, including how to identify the year of manufacture, visit our guide:
Read our tips for buying second-hand here.
WARRANTY
Yes, and this is one of Nordic Cab’s biggest strengths. Our products are designed for longevity, ease of maintenance, and sustainability. Replacement parts/ solutions are available for a minimum of 10 years from the date of manufacture, and the robust construction makes repairs simple and straightforward.
Find Spare Parts Here
You can browse and purchase spare parts directly in our spare parts shop. If you don’t see the part you need, contact us, and we’ll assist you.
Built to Last and Be Loved Again
For child-focused products, the typical lifespan of use is 5–8 years, making them perfect for multiple children or families. For cargo models, they can last a lifetime. Nordic Cab products are year-round companions, built to handle frequent use in all conditions. With proper maintenance, they retain their value exceptionally well, offering a high resale potential to the next happy family or user.
Sustainability in Action
Our vision is centered on keeping Nordic Cabs in use, not just sold. By making replacement parts readily available and ensuring compatibility with older models, we help extend the life of every Nordic Cab. This focus not only provides excellent value but also supports a sustainable approach to outdoor gear.
Support When You Need It
We understand that parts may need replacing during its lifetime. Here’s how we’ve got you covered:
- If you can’t find the part you need in our shop, contact us, and we’ll assist you.
- Even for models older than 10 years, we can usually provide a working solution.
- We strive to make new developments and upgrades compatible with older versions.
If your Nordic Cab product, purchased from our online store, has a fault or defect, please complete this form. We’ll take care of the rest.
Nordic Cab is more than a product; it’s a long-term investment in quality, sustainability, and outdoor adventures!
The Nordic Cab is built to last and comes with robust warranty coverage:
- 2-Year Warranty: Covers defects in materials and workmanship.
- 5-Year Limited Warranty: Covers defects on the frame and structural static parts.
We offer a 50-day satisfaction guarantee—if you’re not satisfied, you can return your Nordic Cab within 50 days of purchase.
To ensure your Nordic Cab has a long lifespan, spare parts are easily available and simple to replace. This commitment to quality and support ensures you’ll enjoy your Nordic Cab for years to come.
PRODUCT
Yes, the Nordic Cab bike trailer will fit your bike!
In some cases, you may need an adapter.
Every Nordic Cab bike trailer comes with a bike tow bar and standard bike hitch mount. However, bike brands use different axle and frame solutions, so an adapter might be necessary in some cases. This isn’t unique to Nordic Cab – it applies to all bike trailers.
We offer the largest selection of bike trailer adapters on the market. If you need a solution, we’ve got you covered.
Check out our Bike Trailer Hitch Adapter Guide.
Still unsure? Reach out via chat or email, and we’ll help you find the right adapter for your Nordic Cab bike trailer.
Yes. The Nordic Cab canopy is designed to provide excellent protection against the elements. Here’s what you need to know:
Key Features
- Water-Repellent Material: The canopy is made from highly water-repellent fabric with three layers of rubber coating on the interior.
- Waterproof Zippers: All zippers are waterproof, adding extra protection against rain.
- Integrated Windows: Includes a removable front and side window for added convenience.
Performance in Heavy Rain
While the canopy offers strong water resistance, heavy rain may cause a small amount of water to seep into the corners. However, this is carefully designed to drain out the back, ensuring your child stays dry and comfortable.
Additional Protection
To enhance the weatherproofing and longevity of your Nordic Cab, consider these additional accessories:
Tailored Rain Cover
The tailored rain cover provides extra protection against heavy rain and harsh conditions. It’s particularly useful if:
- You plan to use the Nordic Cab in all weather conditions.
- The Cab will be stored outdoors without shelter.
- You frequently use it on muddy or rough roads.
The rain cover not only offers added water resistance but also helps reduce wear and tear, extending the canopy’s lifespan.
Storage Cover
If your Nordic Cab will be stored outdoors, especially in direct sunlight or without a roof, the storage cover is a great investment. This cover:
- Shields the canopy and other parts from UV damage caused by prolonged sun exposure.
- Provides protection against dirt, dust, and weather elements.
- Helps preserve the Cab’s appearance and durability for long-term use.
Both accessories are designed to ensure your Nordic Cab stays in excellent condition, no matter the environment or usage. Contact us or visit our shop to learn more about these protective solutions!
Maintenance Tips
To maintain and improve water resistance over time:
- Reapply waterproofing treatment periodically.
- Use sprays or treatments designed for children’s clothing or similar materials.
By following these guidelines, your Nordic Cab canopy will provide long-lasting protection and comfort, no matter the weather! Let me know if you’d like further adjustments.
The maximum weight capacity of the Nordic Cab depends on how it is being used. Here’s a breakdown:
- As a Bike Trailer for Children
When used as a bike trailer for children, we recommend not exceeding a total weight of 60 kg (132 lbs).- The trailer itself weighs 16.5 kg (36.5 lbs), leaving 43.5 kg (95.5 lbs) for children and any additional items.
- This limitation is based on safety considerations for cycling, including braking distance and maneuverability.
- For Cargo Transport
When used in cargo mode, the recommended maximum load is 60 kg (132 lbs). However, if you are using the cargo version as a bike trailer, the maximum load is reduced to 54 kg (119 lbs) to meet bike trailer safety standards. - Other Applications (Pram, Pushchair, Sled, etc.)
For other applications, such as a pram, sled, or pushchair, there are no strict weight limitations. The trailer is built to handle significantly more weight, but always ensure safe and balanced loading for optimal performance and longevity.
The Nordic Cab is designed for versatility and durability, accommodating various needs while prioritizing safety in all scenarios. If you have specific questions about weight capacity or usage, feel free to contact us!
Not at all! While the Nordic Cab, especially combination models with multiple functions, comes with several components, the assembly process is straightforward and user-friendly.
The primary steps involve attaching the top frame to the bottom box using the included locking pins and connecting the bracket to the caster at the front. These steps are clearly outlined in our detailed manual and installation guide, available both in print and online.
We’ve designed the Nordic Cab with ease of use in mind, ensuring you can quickly and confidently set it up. If you need help, our guides and customer support team are always available to assist.
The seat backs in the Nordic Cab are designed to be adjusted together, not independently. This unique seat makes the Nordic Cab stand out as the only multi-sport trailer and ski sled of its kind with such a flexible, adjustable seat. The seat provides exceptional comfort and support while adapting to your child’s needs.
If you require independently adjustable seat backs, we offer the “Split Seat Back” accessory, which allows each seat to be adjusted separately. This is perfect for families with children of different ages or varying needs, enabling one seat to recline while the other remains upright.
Yes, the Nordic Cab is designed to accommodate two children, even when one of them is using the baby seat.
The baby seat can be installed in two ways:
- Centered Position: Ideal for single-child use, providing optimal balance and comfort.
- Side Position: Perfect for when you’re carrying two children. The baby seat is positioned to one side, leaving enough room for the second child to sit comfortably.
Additionally, if you need to use two baby seats, it is possible to mount them side by side. This setup ensures that both children, even babies, can travel together safely and comfortably.
The Nordic Cab’s flexibility makes it an excellent choice for families with young children. If you have questions about installation or configuration, feel free to contact us or consult our installation guide.
The Nordic Cab is designed to grow with your family, offering functionality as a bike trailer, ski sled/pulk, stroller, jogger, or hiking companion. Its versatile design accommodates children from birth up to around 6-8 years old, depending on their height and needs.
The Nordic Cab Explorer comes well-equipped for various activities but can be customized with accessories like baby seats, wool liners, foot muffs, head support and many more to suit different ages and needs.
Discover all accessories here.
For Newborns (0–9 Months):
- The Nordic Cab can be used from birth, either with the addition of a baby seat (supporting up to 9 kg) or by adjusting the standard seat to a flat position. For optimal comfort, you may need to “snuggle” the seat with accessories like wool liners, a baby nest, or foot muffs. Many stroller accessories you already own can also work with the Nordic Cab.
- For ski sled/pulk use, carefully consider the weather, temperature, and trip duration. Always monitor your baby to ensure they remain warm and comfortable, and adjust the trip length as you would with a stroller.
For Babies and Toddlers (9 Months and Older):
- When using the Nordic Cab as a bike trailer, the child must be at least 9 months old and able to hold their head and neck up independently.
- EU bike trailer standards recommend keeping the seat angled, not reclined, and ensuring the back straps are securely tightened.
For Older Children (Up to 6-8 Years):
- The Nordic Cab offers plenty of room, with 71 cm from the bottom of the seat to the ceiling. Most children can comfortably use it until around age 6-8, depending on their height.
- As a ski sled/pulk, it’s particularly valuable for longer trips. While children aged 3–8 may want to ski themselves, having a place to rest in the sled can make outdoor adventures more enjoyable for everyone.
The Nordic Cab’s flexible design ensures your family can enjoy outdoor activities, from cross-country skiing and snowshoeing to biking and jogging, for years to come. If you have any specific questions about suitability for your child, feel free to contact us!
Absolutely! The Nordic Cab is designed to comfortably accommodate one child when needed.
For optimal comfort, you can:
- Place the child on the right-hand side (in the direction of travel).
- Adjust the harness and cushion to center the child for better balance and comfort.
We do not offer a single-child model because the EU safety standard for bike trailers requires a minimum width of 75 cm between the tires to prevent tipping. The Nordic Cab is 78 cm wide, offering excellent stability while remaining compact. The difference between a single- and double-width trailer would be minimal, so our design prioritizes versatility for families.
Whether you’re using the Nordic Cab as a bike trailer, ski sled / pulk, or stroller, it’s perfectly suited for one child or two, providing comfort and safety in any setup.
The Nordic Cab is designed with a focus on simplicity, durability, and versatility, making it a trusted choice for families since 2007. While it does not have conventional suspension, it offers a combination of thoughtful features that deliver a smooth and comfortable ride:
Key Features for Comfort
- Hanging Seat Design: The flexible, free-hanging seat absorbs shocks effectively, minimizing bumps for your child.
- Large Air-Filled Tires: Standard 1.95″ tires. These act as natural shock absorbers, providing excellent cushioning on uneven surfaces.
- Optional Balloon Tires: For those seeking even more damping, we offer balloon tires that enhance the smoothness of the ride. We also have Grave tires and Studded tires for different use.
Why No Traditional Suspension?
- Multi-Sport Versatility: Traditional suspension systems are most effective when used as a bike trailer. However, the Nordic Cab is designed for multiple uses, including as a ski sled / pulk, stroller, and hiking companion. A simple, solid construction ensures reliability across all terrains and activities.
- Proven Design: Nordic Cab has been sold since 2007 without conventional suspension, and feedback shows that most customers are satisfied with the smooth ride provided by the hanging seat and air-filled tires.
- Stability and Safety: Basic suspension systems on lower-cost bike trailers can sometimes cause bouncing and instability on uneven terrain, reducing both comfort and safety. The Nordic Cab prioritizes a stable, balanced ride.
A Ride You Can Trust
The Nordic Cab’s design ensures comfort and safety across all activities, from cycling to cross-country skiing. For those who desire additional damping, our optional balloon tires offer an easy upgrade without compromising the trailer’s solid, reliable construction.
Explore the Nordic Cab’s versatility and experience a ride built for families and adventures!
The Nordic Cab ski sled / pulk stands out due to its meticulously engineered skis, developed in collaboration with experts like Knut Nystad, former chief ski technician for the Norwegian national cross-country ski team.
Key Pulk Advantages:
- Superior Glide: Crafted from specially selected low-friction plastic, the skis offer exceptional glide, enhancing your skiing experience.
- Optimal Balance: Dedicated attachment points ensure the sled maintains perfect balance, providing a stable and secure ride for your child.
- Enhanced Stability: Guide rails underneath the skis prevent lateral sliding on slopes, maintaining direction and control even on challenging terrains.
- Excellent Floatation: The skis’ width allows them to function effectively in loose snow, preventing the sled from sinking and ensuring smooth movement across various snow conditions.
- Maneuverability: The twin-tip design facilitates easy handling, making it simpler to navigate turns and uneven surfaces.
Unlike competitors that often repurpose standard children’s skis, Nordic Cab’s skis are purpose-built for sled use, ensuring superior performance and safety.
For a comprehensive overview of the benefits of using the Nordic Cab as a ski sled/pulk, visit our detailed guide.
The Explorer 6-in-1 comes fully equipped with everything needed to use all its functions: bike trailer, ski sled/pulk, stroller, jogger, hiking cart, and cargo trailer.
It is our best-selling model, offering unparalleled versatility and functionality for outdoor adventures, ensuring you’re ready for any activity right out of the box.
Yes! 😊 The Nordic Cab seat offers a unique design that can be adjusted to any position, including a fully horizontal flat bed. This provides an optimal sleeping position for your child, ensuring they can relax comfortably while you enjoy your adventure.