In order to provide you with a reassuring shopping experience, we offer a 50-day satisfaction guarantee.
We are so confident that you will be happy with your purchase that you can actively use Explorer for 50 days to get a real sense of how the product works for your family.
You can use the product and return it within 50 days of receiving the product if you are not happy (Please read the terms and conditions further down).
Terms and conditions:
- The product must be returned undamaged, including cosmetic and functional damage.
- Original packaging is not required but due to the size of the product, it may be a good idea to keep it to ensure proper protection if you need to return the product.
- The product must be cleaned thoroughly with water and a mild detergent if it has been used. The product you return will be used by others and it is important that the new user receives a clean product.
- You will need to cover return shipping costs when you return the product to us.
- Initial shipping costs are included in the total price for the Explorer. In the event that the trailer is returned, we will deduct EURO 40 from the credit to cover parts of the outbound shipping cost/order handling.
Please do not hesitate to contact us if you would like to take advantage of this option, we would be happy to help.